Back when Carrick was “just” texting (we’re so much more now), we were chatting with a doctor.
He called two-way texting unprofessional. He worried it would make him too accessible. So we asked,
“How would you get in touch with your daughter right now?”
“I would text her. It’s the easiest way to reach her.”
“Then why should it be harder to reach you?”
That was the moment Carrick clicked for him — and it’s the moment we click for many customers.
Carrick has drastically improved how we communicate with patients. Appointment reminders are easier, and patients love having another way to reach us without calling.
Joey Matthews
Clerk Team Lead, NL Health Services
We believe
But most tech adds barriers to access. For every appointment, there’s an app; for every provider, a passworded portal.
With so many disconnected systems, healthcare communication has become fragmented.
That’s why we built Carrick.
Carrick unifies phone, texts, and AI into a single thread that brings care closer to patients, boosts engagement and satisfaction, and radically improves operational efficiency.
From neighborhood clinics to nationwide health systems, patient-centered healthcare organizations improve their patient communications with Carrick.
Carrick has proved to be extremely valuable, significantly reducing the time staff spend calling patients and chasing voice mails. We are now engaging proactively with the population in very new and innovative ways, reducing no-shows, and improving access to screening.
Greg Doyle
Provincial Manager, Population Cancer Screening and Registries, NL Health Services
01
The patient-provider relationship is built on trust — and so is Carrick’s relationship with the customers we serve. Here’s how we earn and keep your trust:
02
Other healthcare communications platforms (especially those serving enterprise orgs) make it tough to get in touch.
03
Our AI isn’t a flashy layer that sits on top of software. It works behind the scenes, gathering data from your operations and distilling it into meaningful insights that help you:
04
When something is simple, more people use it.
The question that guides us
Every chapter of Carrick (so far) has started with this question.
2020
School lunch programs were emailing parents and getting 30% open rates, which meant hungry kids. We moved those programs to text, and engagement hit 95%. They still run on Carrick today.
2021
Clinics were sending "press 1 to confirm" texts that patients couldn't reply to. So we built an app-free place for patients and providers to have two-way conversations.
2023
Inside the front-desk phone. Calls go unanswered, voicemails get missed, and front-desk teams spend too much of their day on repetitive processes instead of coordinating care.
The answer is text. That’s why with Carrick, the patient text thread carries the whole care journey — from intake, forms, and appointments to reminders, results, and follow-ups.
When you decide to try Carrick, these are the friendly faces you'll see on the call.
Founder and CEO
Co-Founder & CTO
CIO
VP Business Development
Operations Manager
Customer Success Lead
Customer Success Specialist
Operations Specialist
Technical Operations Intern
This small pilot quickly evolved into a multi-site initiative that has enhanced the patient experience, reduced no-show rates, and improved workflow efficiency and satisfaction for our front-line clerical teams. Carrick has been an exceptional partner and has become integral to how we engage with patients across nearly all of our primary healthcare sites.
Megan Carey
Director (Interim) of Primary Healthcare, NL Health Services
Carrick isn’t one-size-fits-all. Our flexible tools mix and match to create the perfect combination for your organization. Reach out to see how we can help.