The Carrick Healthcare Tech blog

patient engagement

Why and how to promote your new healthcare text messaging service

ai and automation

Agentic AI is transforming healthcare communication by replacing fragmented, app-based systems with intelligent text and voice agents that offer faster, easier access to care—without downloads, logins, or learning curves. This shift marks a broader industry trend toward moving beyond traditional apps and into a more seamless, AI-powered future.

practice operations

Don’t know your HIPAAs from your PIPEDAs? No worries! This glossary will get you up to speed on the must-know terms for healthcare texting, privacy, phone systems, AI, and patient engagement.

ai and automation

Save time and enhance patient experience with Carrick's new AI features — AI Text Agent, AI Phone Agent, and AI Voicemail. See how they can help.

practice operations

Don't let "I forgot" be the reason your patients don't show up

patient engagement

Walk-in clinics can enjoy the benefits that text messaging provides: lower call volume, reduced no-shows, and less stress for staff and patients alike. Read on to learn exactly what you need to do to get your clinic texting and start enjoying these benefits today!

practice operations

You might be surprised by what the humble text message can do for your pharmacy

patient engagement

Adding text messaging to your patient engagement strategy not only enhances operational effectiveness for healthcare providers but also improves the patient experience.

customer stories

APC members enjoy big benefits with Carrick - streamlined patient communications, seamless scheduling, and data-driven automations with Carrick’s easy to use, HIPAA-compliant system

patient engagement

If you’re looking to use SMS services in your pharmacy operations, this step-by-step guide will lead you through the process.

patient engagement

Learn how SMS polling works in healthcare, when to use a text message survey, how to write useful questions, and what to consider for privacy.

patient engagement

There is no single perfect time to text every patient. Use this practical framework to time reminders, preparation instructions, follow-ups, and urgent updates.

practice operations

Ensure SMS compliance in the USA with our guide to navigating spam laws — TCPA, CTIA, opt-ins, opt-outs, and how to avoid fines and violations.

patient engagement

If you want to incorporate SMS into your healthcare facility, consider these best practices as you set up your policies and procedures.

patient engagement

Improve the patient experience and save staff time on unanswered voicemails — SMS appointment reminders might be the way to go.

patient engagement

Many healthcare organizations can let patients text the same phone number they already call. Learn how hosted messaging works, what stays unchanged, and how to prepare your team.