Appointment access and reminders
- Booking, confirmations, cancellations, and rescheduling
- Waitlist outreach when an appointment opens
- Pre-visit instructions and follow-up reminders
Modernize your practice without losing the personal touch.
With Carrick, family physicians avoid phone tag, reduce no-shows, and improve patient engagement — giving you more time for care.
Free your staff from endless phone calls & improve access to care.
- Secure two-way messaging with patients — no apps needed
- Automated appointment & prescription reminders
- Smart bots to handle intake & FAQs
Trusted by healthcare teams
Partnering with top healthcare organizations throughout North America
Connected family practice communication
A calmer front desk without losing the personal relationship
Carrick keeps texts, calls, voicemail, appointments, forms, and approved AI assistance connected around each patient. Staff spend less time reconstructing what happened and more time helping the person in front of them.
- 01
Bring every request into view
Give the team one shared place to review patient messages, calls, voicemail, notes, appointments, and ownership.
Explore connected conversations - 02
Reduce repeat phone work
Turn missed calls and voicemail into visible work with transcription, routing, and a clear text or callback follow-up.
Explore voice and voicemail - 03
Keep the next step moving
Coordinate booking, reminders, cancellations, forms, and routine follow-up without another round of telephone tag.
Explore patient reminders
Why family doctors choose Carrick
Give patients an easier way to reach the practice while protecting staff time for care.
Less repetitive phone work
Move routine questions, confirmations, and follow-up into coordinated workflows
Faster patient access
Let patients respond from the phone they already use without another portal or app
More consistent follow-up
Keep reminders, forms, instructions, and next steps visible in one patient history
Fewer preventable no-shows
Make it easier to confirm, cancel, reschedule, or ask a question before the visit
Clear team ownership
See who is handling each conversation and what still needs a response
Personal care at scale
Use automation for approved routine work and keep staff available for complex needs
Built around everyday family practice workflows
Start with the workflow creating the most pressure today, then connect more patient touchpoints over time.
Shared patient conversations
- Two-way messaging alongside calls and voicemail
- Internal notes, ownership, and patient context
- Approved templates and routine administrative replies
Forms, intake, and translation
- Send forms, questionnaires, and booking links
- Collect information before and after the visit
- Support two-way translation where enabled
Real-world results
Primary care teams reduced no-shows and phone burden
NL Health Services expanded Carrick from a four-clinic pilot to more than 30 clinics after seeing measurable improvements in appointment attendance, phone volume, and patient access.
Read the NL Health Services case study80%
reduction in preventable no-shows
50%
fewer phone calls to clinics
30+
clinics using Carrick
See Carrick in your workflow
Give your team more time for patient care
Tell us where phone work, appointment coordination, intake, or follow-up is putting pressure on your practice. We’ll show you how Carrick can connect the workflow.
See how Carrick fits your practiceRelated resources
Explore what Carrick can do for your team
Continue with the platform capabilities, practical guidance, and results most relevant to your workflow.
Reduce no-shows in family practice
Explore practical strategies for improving attendance without adding more manual calls for staff.
Learn moreSee the results at NL Health Services
Learn how primary care teams reduced preventable no-shows and phone burden across more than 30 clinics.
Learn moreUse AI for approved routine requests
See how guardrailed text and voice agents can handle routine administrative work with clear human handoff.
Learn more