Appointment and procedure readiness
- Booking and confirmation
- Forms and pre-visit instructions
- Cancellations and rescheduling
Keep outpatients in the loop.
Carrick helps outpatient departments and specialty clinics manage appointment coordination, follow-ups, and reminders — without a million calls.
Cut down on no-shows. Improve patient engagement. Relieve admin burden.
- Confirm procedures and follow-up visits automatically
- Prevent no-shows and late cancellations
- Support multilingual communication with AI
Trusted by healthcare teams
Partnering with top healthcare organizations throughout North America
Connected outpatient coordination
Keep patients connected before, during, and after care
Carrick brings appointment access, calls, messaging, voicemail, forms, preparation instructions, and follow-up into one coordinated patient history. Each specialty can shape the workflow around its service without fragmenting the patient experience.
- 01
Prepare patients for care
Coordinate booking, referrals, confirmations, forms, and pre-procedure instructions with fewer manual calls.
Explore appointment workflows - 02
Keep questions connected
Give teams one place to see messages, answered and missed calls, voicemail, notes, ownership, and patient context.
Explore connected conversations - 03
Close the follow-up loop
Send care instructions, status updates, check-ins, surveys, and next appointments without losing the original context.
Explore patient notifications
Why outpatient services choose Carrick
Coordinate complex patient journeys while giving specialty teams a clear operational view.
Clearer appointment access
Coordinate booking, confirmations, cancellations, rescheduling, and waitlist outreach
Less repetitive calling
Automate routine reminders and turn voicemail into visible, assigned follow-up
Consistent preparation
Send the right forms and instructions before the appointment or procedure
Connected continuity
Keep post-procedure questions, instructions, check-ins, and next visits together
Easier patient responses
Let patients ask questions or update the team without navigating another portal
Specialty-specific workflows
Configure steps, messages, forms, and handoffs around each service line
Built for specialty workflows with more than one touchpoint
Connect the operational steps around the patient instead of managing each one in isolation.
Status and follow-up updates
Keep patients informed when information, referrals, prescriptions, or next steps change.
- Referral and document status
- Post-procedure check-ins
- Care instructions and surveys
Forms, intake, and integration
Collect the right information and connect it to the systems and team responsible for care.
- Digital forms and questionnaires
- Translation where enabled
- Purpose-built system connections
Real-world results
Outpatient programs improved attendance and reduced repetitive calls
NL Health Services uses Carrick across primary care, surgery, post-operative follow-up, and provincial screening programs, keeping appointment communication and patient questions connected at scale.
See the outpatient workflows in the NLHS case study80%
reduction in preventable no-shows
50%
fewer phone calls to clinics
30+
clinics using Carrick
See Carrick in your workflow
Connect the patient journey across your service line
Tell us where booking, preparation, forms, calls, reminders, or follow-up become fragmented. We’ll show you a coordinated workflow shaped around your specialty.
See Carrick in your service lineRelated resources
Explore what Carrick can do for your team
Continue with the platform capabilities, practical guidance, and results most relevant to your workflow.
Reduce no-shows in outpatient care
Review practical ways to identify, measure, and reduce missed appointments across healthcare services.
Learn moreSee the results at NL Health Services
Learn how more than 30 clinics reduced preventable no-shows and eased repetitive phone work.
Learn moreConnect outpatient workflows with existing systems
Review Carrick’s approach to purpose-built integrations, healthcare data exchange, and operational oversight.
Learn more