Carrick gives walk-in and urgent care clinics a quick, calm way to check in patients, manage overflow, and send follow-up care.
Built for busy clinics that need to move fast.
Trusted by healthcare teams
Connected urgent care access
Carrick connects incoming calls, texts, voicemail, intake answers, queue updates, appointments, and follow-up. Patients know what happens next, while staff can move each request forward without searching across disconnected systems.
Let patients text, call, leave a voicemail, or use a booking link without creating another account.
Explore connected accessUse forms or approved AI questions to gather administrative details, then hand the request to the right person with context attached.
Explore intake and formsSend confirmations, queue updates, readiness notifications, care instructions, and follow-up without restarting the conversation.
Explore patient notificationsCreate a clearer path from first contact through check-in, care, and follow-up.
Offer booking and administrative support without another app or patient portal
Keep patients informed about confirmation, readiness, delays, and next steps
Keep calls, messages, intake answers, ownership, and follow-up in one history
Reduce uncertainty by telling patients what is happening and what they need to do
Transcribe, summarize, route, and respond to missed calls without replaying every message
Continue with instructions, reminders, surveys, or another appointment after the visit
Give each request a visible path from first contact to staff response and patient follow-up.
Let patients request care and receive clear updates without waiting on hold.
Collect approved information before staff pick up the conversation.
Turn missed calls into assigned, actionable work.
Real-world results
At NL Health Services, Carrick made clinics easier to reach for patients while helping staff spend less time on repetitive calls and disconnected follow-up.
Read the NL Health Services case study50%
fewer phone calls to clinics
83%
of patients found texting the clinic easier
92%
of staff found Carrick user-friendly
See Carrick in your workflow
Show us how patients enter your queue today. We’ll demonstrate how Carrick can connect access, intake, calls, voicemail, updates, and follow-up around one patient conversation.
See Carrick in an urgent care workflowRelated resources
Continue with the platform capabilities, practical guidance, and results most relevant to your workflow.
See practical ways to manage availability, patient questions, scheduling, and follow-up by text.
Learn moreKeep patient texts, calls, notes, appointments, and active workflows visible to the whole team.
Learn moreTurn missed calls and voicemails into visible work with transcription, routing, and follow-up.
Learn more