Easy for patients
Patients use the phone and links they already know. They do not need to install Carrick, remember a password, or monitor another portal.
Accessible by design
How Carrick Works
Carrick connects calls, text, voicemail, appointments, intake, and follow-up around the phone patients already use—so reaching care feels familiar and managing communication feels simpler.
Instead of adding another disconnected tool, Carrick is configured around the way your organization already works. Your team gets a shared workspace for communication, automation, and reporting. Patients simply text, call, or open a secure link—there is no app for them to download and no new account to create.
From workflow to insight
One connected way to manage patient communication
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Start with the way your team works today
Every organization communicates differently. Carrick starts with the workflows that create the most work for your team: missed calls, appointment reminders, intake, frequently asked questions, follow-up, high-volume outreach, or everyday patient conversations.
Together, we identify what should stay with your team, what can be automated, and when a conversation needs to move from automation to a person. That gives Carrick a practical job to do from day one.
- 2
Connect the ways patients already reach you
Carrick connects calls and text communication through a number configured for your organization. Depending on your setup, it can also work alongside your existing phone system and connected scheduling, calendar, or patient-data workflows.
Patients keep using the phone they already have. They can call, text your organization, respond to a reminder, complete a form, or book through a shared link without learning a new portal.
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Bring your team and patient context together
Your staff work from a shared Carrick workspace on the web, desktop, or mobile app. Teams can be organized by location, department, program, or any other operating unit, with roles and access matched to each person’s responsibilities.
Carrick brings useful context into the conversation: contact details, custom fields, tags, notes, appointment information, communication history, consent status, and assigned team members. Contacts can be added individually, imported in bulk, or synchronized through supported integrations.
The result is a single place to understand who is contacting you, what has already happened, and what needs to happen next.
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Automate the routine work
Carrick handles repetitive communication so staff can focus on the work that needs their judgment.
- Appointment reminders, confirmations, cancellations, and follow-up
- Intake forms, surveys, booking, and information collection
- Welcome, out-of-office, keyword, and capacity responses
- Personalized broadcasts for updates, recalls, and campaigns
- Reusable scripts and scheduled messages
- AI-assisted text and voice conversations grounded in your organization’s approved information
Automation runs with defined instructions, guardrails, and handoff rules. When a request needs a person, Carrick can route or assign it to the right team instead of leaving the patient at a dead end.
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Give staff one place to manage the conversation
Incoming work appears in a shared inbox where staff can see new activity, search and filter conversations, assign ownership, add internal context, and follow a patient’s communication history.
Messages, answered and missed calls, voicemail, appointments, forms, and related follow-up stay in the same time-ordered history. Staff can step into an automated conversation when needed, resolve completed work, and keep responsibility clear across the team.
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Learn what is working and improve it
Carrick turns communication activity into operational insight. Teams can review message delivery, conversation volume, response activity, appointment outcomes, call activity, campaign engagement, and other enabled workflow results.
That makes it easier to find unreachable patients, recurring questions, missed follow-up, and avoidable administrative demand—and then improve the workflow instead of simply adding more work for staff.
A typical workflow
What Carrick looks like day to day
From the first patient contact to follow-up and reporting, context stays with the conversation.
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A patient texts, calls, responds to a reminder, submits a form, or starts a booking flow.
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Carrick brings in the patient’s available context and applies the workflow configured for that type of request.
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Routine steps are completed automatically when appropriate.
- 4
Requests that need human attention are routed to the right person or team with the conversation history attached.
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Staff continue the conversation from the shared workspace, and the outcome is available for follow-up and reporting.
Simple. Trusted. Supported.
Built to make communication feel easier
Calmer for teams
Clear acknowledgements, shared context, and routine automation help reduce repeated calls and switching between inboxes, phones, spreadsheets, and point solutions.
Automation with a human path
Routine work can happen automatically, while staff remain in control of the conversations that require empathy, judgment, or clinical and operational decision-making.
Service built in
Carrick works with your team to configure the right starting workflow, listen when something changes, and expand only when another capability is genuinely useful.
Start with one communication problem
Carrick can begin with missed calls, reminders, intake, or another high-friction workflow—and expand only when it is useful to your patients and team.