Reduce phone tag
Move routine questions and updates into an asynchronous channel that works around busy clinic and patient schedules.
Secure patient conversations
Give patients a simpler way to reach the care team
Carrick brings two-way patient texting, calls, voicemail, appointments, forms, and follow-up into one shared conversation—without asking patients to download another app.
Trusted by healthcare teams
Partnering with top healthcare organizations throughout North America
Two-way healthcare messaging
Turn one-way notifications into useful conversations
Two-way text messaging lets patients reply, ask a question, or share an update instead of receiving a dead-end alert. Carrick keeps those responses visible and actionable for the care team.
Improve patient access
Give patients a simple way to reach the care team from the messaging app already on their phone.
Keep the team aligned
Make the conversation history, current owner, internal notes, and next steps visible to authorized staff.
How two-way conversations work
Keep context with the conversation
Patients get a clear way in. Staff get the context and ownership they need to move the request forward.
01
A patient reaches out
The conversation can begin with an incoming text, a reply to a reminder, a form, a missed call, or another connected workflow.
02
Carrick adds context
Staff can see the patient details, communication history, appointments, notes, tags, consent state, and active workflows available to them.
03
The right person responds
The team can assign ownership, use approved templates, add internal notes, and continue the conversation from one shared workspace.
04
Follow-up stays connected
The outcome remains with the patient history so the next staff member can pick up without asking the patient to start over.
Everyday patient access
Make routine communication easier to manage
Appointments and access
Help patients confirm, cancel, reschedule, find the right location, or understand what to do before a visit.
- Appointment questions
- Confirmation and cancellation replies
- Preparation and arrival details
Routine patient questions
Answer approved administrative questions without sending every patient through a phone queue.
- Hours and service availability
- Forms and document links
- Human handoff when needed
Follow-up and care coordination
Keep non-emergency follow-up clear and visible across staff, programs, locations, and communication channels.
- Post-visit instructions and resources
- Program check-ins and outreach
- Connected phone and voicemail follow-up
Carrick is designed for approved patient communication and operational workflows. It is not a substitute for emergency services or clinical decision-making.
One shared workspace
Give staff the full patient communication history
Keep patient messages alongside connected calls, voicemail, appointments, forms, internal notes, and follow-up so the next person can understand what has already happened.
Clear ownership: assign conversations and see who is responsible for the next step.
Faster responses: use approved templates, scheduled messages, trackable links, and keyword workflows.
Better continuity: add internal notes and retain the history when work moves between staff or locations.
Accessible communication: translate messages inside the conversation where enabled.
Privacy & governance
Build two-way messaging around healthcare requirements
Carrick supports secure patient communication with role-appropriate access, consent and opt-out workflows, activity history, and organizational controls. Your implementation can be configured around the teams, locations, and policies that govern your work.
Two-way patient messaging FAQ
What is two-way patient texting?
Two-way patient texting lets patients and healthcare teams send and receive messages. Unlike a one-way alert, a patient can reply to ask a question, confirm an appointment, provide an update, or request help with a routine administrative need.
Do patients need to download an app to message with Carrick?
No. Patients use the default messaging app already on their phone, without downloading Carrick, creating another account, or remembering a new password.
Can multiple staff members manage patient conversations?
Yes. Carrick gives authorized team members a shared workspace where they can review conversation history, see ownership, add internal context, and continue the conversation without making the patient repeat information.
Can Carrick connect texting with calls and voicemail?
Yes. Carrick can bring texts, answered and missed calls, voicemail, appointments, forms, notes, and related follow-up into one time-ordered patient communication history.
Can Carrick support compliant two-way healthcare messaging?
Carrick supports HIPAA-compliant texting for US healthcare organizations and PIPEDA/PHIPA-compliant texting for Canadian providers. Each organization remains responsible for configuring consent, message content, access, and workflows appropriately.
Make access feel simpler
Connect patients and care teams without the phone tag
See how Carrick can bring patient messages, calls, voicemail, appointments, forms, and follow-up into one coordinated workflow.