Reach the right patients
Send relevant updates to selected groups instead of asking staff to contact every patient individually.
Broadcasts & outreach
Keep patients informed when plans change
Carrick helps healthcare teams send targeted, time-sensitive announcements about closures, schedule changes, clinic availability, care campaigns, program updates, and public health guidance—without starting another phone tree.
Timely, not fragmented
One clear update can prevent hundreds of separate calls
Targeted announcements give patients the information they need while giving staff a practical way to manage questions and next steps.
Reduce phone trees
Replace repetitive outbound calls with coordinated outreach, while keeping staff available for complex needs.
Keep follow-up connected
Bring patient replies into a shared workflow so the team can answer questions and coordinate next steps.
How it works
From urgent update to coordinated response
Send the right message to the right patient group, then keep every response visible to the team that needs to act.
01
Choose the audience
Select the patient group affected by a provider, location, appointment, program, or service update.
02
Prepare the message
Use a clear template, personalize the details, and send now or schedule the announcement for later.
03
Manage the response
Monitor delivery and replies, assign follow-up, and continue the conversation through the right channel.
Built for healthcare operations
Communication for routine changes and time-sensitive outreach
Closures and cancellations
Notify affected patients when weather, staffing, or an operational change disrupts a clinic, service, or appointment.
- Location closures
- Provider schedule changes
- Cancellation and rebooking guidance
Service and program updates
Keep patients informed when hours, locations, eligibility, or access instructions change.
- New or changed clinic hours
- Program availability
- Preparation and access details
Recalls and care campaigns
Reach eligible groups with a clear next step for preventive care, follow-up, or a targeted health campaign.
- Screening recalls
- Vaccination outreach
- Care pathway follow-up
Public health outreach
Coordinate timely community communication across programs, locations, and patient populations.
- Community clinic updates
- Time-sensitive guidance
- Multilingual outreach
Part of the Carrick platform
An announcement should not create another disconnected inbox
Carrick connects broadcasts with secure two-way messaging, phone and voicemail workflows, forms, translation, reporting, and guardrailed AI assistance. Staff can see what was sent and continue the conversation with shared context.
Route replies into a visible team workflow.
Move between text, phone, voicemail, and forms when needed.
Review consent, delivery, engagement, and outcome reporting.
Proven in real healthcare workflows
Broadcast outreach at health-system scale
NL Health Services used Carrick broadcast messaging to send and schedule updates to groups of patients, reducing the need for individual calls or emails. The platform later supported additional clinical, research, and public health use cases across the organization.
Read the NL Health Services case studyBuilt for healthcare
Keep patients informed across your organization
Primary care clinics
Share provider, location, and schedule changes without a manual call list.
Learn more →Outpatient services
Coordinate high-volume updates, preparation details, and follow-up.
Learn more →Public health
Reach communities across clinics, programs, campaigns, and languages.
Learn more →Pharmacies
Keep patients aware of service availability, clinic events, and next steps.
Learn more →Healthcare announcements FAQ
What kinds of healthcare announcements can Carrick send?
Healthcare teams can use Carrick for clinic closure and cancellation alerts, schedule changes, service and program updates, recalls, care campaigns, public health outreach, and other time-sensitive patient communication.
Can announcements be sent to selected patient groups?
Yes. Carrick can help teams select audiences using information such as tags, appointments, providers, and other available criteria, so an update reaches the patients who need it.
Can patients reply to a Carrick announcement?
Yes. Carrick supports two-way messaging, so patient replies can continue in a shared team workflow instead of becoming a separate communication thread.
Can healthcare announcements be scheduled and personalized?
Carrick supports batch and scheduled outreach, as well as personalized message content. The options available depend on the data and workflow configured for your organization.
Can Carrick support compliant healthcare announcement workflows?
Carrick supports HIPAA-compliant texting for US healthcare organizations and PIPEDA/PHIPA-compliant texting for Canadian providers. Each organization remains responsible for configuring consent, message content, access, and workflows appropriately.
See Carrick in action
Turn patient announcements into a connected outreach workflow
See how Carrick can help your team reach the right patients, reduce repetitive calls, and keep follow-up visible.
Talk to an expert