Reduce preventable no-shows
Keep appointments visible and make it easy for patients to act before a slot goes unused.
Appointments & access
Reduce preventable no-shows without adding more phone work
Carrick helps healthcare teams send timely appointment reminders, collect patient responses, and act on cancellations before clinical capacity is lost.
80%
reduction in no-shows
50%
fewer phone calls to clinics
30+
NL Health Services clinics
Results from NL Health Services after replacing manual reminder workflows with Carrick. Read the case study
A better use of every slot
A reminder only works when patients and staff can act on it
A one-way notification may jog a patient's memory. A connected workflow gives them a clear next step—and gives the care team useful information while there is still time to respond.
Lower front-desk phone burden
Replace repetitive reminder calls and telephone tag with coordinated, automated outreach.
Improve patient access
Learn about cancellations sooner so staff can offer open capacity to patients who are waiting.
How it works
From scheduled visit to confirmed patient
Carrick connects automated outreach and two-way replies in one calm, shared workflow for the whole care team.
The goal is not simply to send more messages. It is to make the next step obvious for patients and visible to staff.
01
Send the right reminder
Trigger personalized appointment outreach at the intervals that fit your clinic, service, and patient population.
02
Let patients respond
Patients confirm, cancel, reschedule, or ask a question from the messaging app already on their phone.
03
Give staff time to act
Responses arrive in a shared workflow, helping the team follow up, update the schedule, and refill openings sooner.
Part of the Carrick platform
Keep appointment communication connected to the rest of patient care
Reminders should not live in a separate tool or create another inbox for staff. Carrick brings appointment outreach into the same patient engagement platform as secure messaging, calls, voicemails, forms, broadcasts, translation, and guardrailed AI assistance.
One shared context: staff can see the reminder and continue the conversation without starting over.
Flexible follow-up: move between text, phone, voicemail, and forms as the workflow requires.
Useful reporting: monitor delivery, responses, and outcomes so the reminder process can improve over time.
Policy needs a pathway
Make your no-show policy usable
A cancellation window or no-show policy can set expectations, but it cannot replace clear, accessible communication. Patients need to know the policy and have a practical way to act on it.
Include the relevant appointment details and cancellation instructions in the reminder. Let patients respond without waiting on hold. When they cancel, route that information to the team soon enough to help another patient access care.
Read the practical guide to reducing no-showsBuilt for healthcare
Support appointment access across your organization
Primary care clinics
Reduce repetitive calls and keep busy schedules moving.
Learn more →Outpatient services
Coordinate high-volume visits and time-sensitive preparation.
Learn more →Public health
Keep patients informed across programs, locations, and campaigns.
Learn more →Family physicians
Make it easier for patients to confirm, cancel, and reconnect.
Learn more →Appointment reminder FAQ
How do appointment reminders help reduce no-shows?
Appointment reminders give patients a timely prompt and a simple way to confirm, cancel, or reschedule. When a cancellation reaches the care team early, staff have more time to offer the opening to another patient.
Can patients reply to Carrick appointment reminders?
Yes. Carrick supports two-way appointment workflows so patients can respond from their default messaging app without downloading a separate app or signing in to a portal.
When should a clinic send appointment reminders?
The right timing depends on the appointment type and clinic workflow. Many teams use more than one reminder, giving patients an earlier opportunity to change plans while keeping the appointment visible as the date approaches.
Can Carrick connect reminders with existing scheduling systems?
Carrick can support connected appointment workflows and integrations. The right setup depends on the healthcare organization, scheduling system, and data available.
Can healthcare organizations use Carrick for compliant reminder workflows?
Carrick supports HIPAA-compliant texting for US healthcare organizations and PIPEDA/PHIPA-compliant texting for Canadian providers. Each organization remains responsible for configuring its messages, consent practices, access, and workflows appropriately.
Continue exploring
Practical guidance and real-world results
See Carrick in action
Turn appointment reminders into a connected patient access workflow
See how Carrick can help your team reduce phone burden, respond to cancellations sooner, and keep patients connected to care.
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